BLUSMART CANCELLATION AND REFUND POLICY
(Last updated on: 20 Mar 2020)
1. CANCELLATION POLICY
1.1 The User hereby agrees and acknowledges that the User may cancel the request for a Vehicle from a Driver at any point of time subject to a Cancellation Fee charged by Blu Smart in the manner as described below:
11.1.1 For the purpose of Vehicles requested and/or scheduled by the Users through the Application or on the call directly through the operator’s at Blu Smart, the Cancellation Fee will be charged in the following manner:
(a) If the User cancels after the Vehicle is allotted; or
(b) If the Driver assigned to the User, waits for more than 10 (Ten) minutes at the User’s location after the scheduled slot. Notwithstanding the foregoing, if the Driver has delayed reaching the User’s location by more than even 1 (One) minute to pick the User, the User will not be charged any Cancellation Fee for such Ride.
1.2 The User shall be notified regarding the applicable Cancellation Fee in advance whenever the User attempts to cancel a booking/service request with Blu Smart. The notification regarding the same shall be on the Application and/or the Website.
1.3 Blu Smart shall provide a receipt of the Cancellation Fee, if any, payable by the User for every cancellation in terms of the clauses above for such cancellations. The User may raise a request for a copy of the invoices regarding such cancellation from the support page on the Electronic Media.
1.4 The Cancellation Fee shall be due and payable by the User at the time of cancellation which may be recovered from the User immediately at the time of Cancellation or at the completion of the User’s subsequent Ride.
2.1 In the even the User is of the view that he/she has been over charged in respect of any particular Ride by the Driver, then he/she may raise a refund request on the Electronic Media. Where the Company determines that a refund request is valid, it shall make reasonable efforts to grant the refund request and return the requisite funds to the respective source of payment. In the event that the User desires a refund on any amount that has been debited from the User’s account either through third party wallet or through the saved credit card/debit card/ net banking and the same was not authorised by the User, the User shall be required to email firstname.lastname@example.org or contact Blu Smart on +91-8287000500 and make a refund request clearly explaining the circumstances of the User’s refund request.
2.2 In case User has erroneously paid an amount in excess of the applicable Total Ride Fee through the payment methods made available on the platform, which was not required to be transferred, after assessing the validity of the written request from the User, Blu Smart shall process to credit the funds to the same source from where these were received.
2.3 The Company will make reasonable efforts to respond to the User’s refund request at the earliest. Please note that Blu Smart will not be responsible for delays, which may be caused by any third parties such as banks, Payment Processors, Payment Gateways and third party -merchants, on whom Blu Smart relies while processing refund request or any delay caused in case of any force majeure events which are beyond Blu Smart’s reasonable control. Therefore, Blu Smart shall bear no liability for the processing of the refund requests.